The data controller is Cheergy, located at Knokke-Zeedijk 645, Res.5 – 71, 8300 Knokke-Heist (Belgium), VAT ID: BE1015.720.256. Data protection is carried out in accordance with the requirements of generally applicable legal regulations and data is stored on secure servers.
For the interpretation of terms, please refer to the Glossary in the Terms and Conditions or as described in the Privacy Policy (if it is directly apparent from the description).
For better understanding of the Privacy Policy, the term ‘User’ has been replaced with ‘You’ and ‘Administrator’ with ‘We’. The term ‘GDPR’ refers to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.
We respect your right to privacy and are committed to protecting your information. One of the ways we do this is by using a secure encryption protocol for communications (SSL).
Personal data provided in the form on the website will be treated confidentially and will not be visible to unauthorised persons.
The data is processed solely for the purpose of managing the sales and complaints process. The data will be kept for a period of 24 months or until the end of the complaint or the termination of the contract.
§2. DATA CONTROLLER
As the data controller, we are responsible for handling the personal data of our customers. This means that if you have an account on our website, we process information such as your first name, last name, email address, telephone number, job title, place of work, IP address, delivery address, billing details, bank account number, order details, data collected in our mailing system, information visible on your social media profiles and information contained in any correspondence.
How we process your personal data:
In compliance with personal data protection legislation;
In accordance with our implemented privacy policy;
To the extent and for the purposes necessary for the establishment, modification, or termination of a contract and for the proper execution of services provided electronically;
To the extent and for the purpose necessary to fulfil legitimate interests (legally justified purposes), provided that the processing does not infringe the rights and freedoms of the individual concerned;
Anyone whose data we manage has the right to access their data, to request that it be corrected, deleted or restricted, to object to its processing and to file a complaint with the supervisory authorities;
You can contact the person in charge of data processing within our organisation electronically at the following e-mail address: info@cheergy.eu.
We reserve the right to process your data after termination of the contract or withdrawal of consent only to the extent necessary to pursue any legal claims or if we are required to retain data under national, EU or international law.
We may disclose personal data and other relevant information to bodies entitled to do so under applicable law (e.g., law enforcement authorities).
Withdrawal of consent or a lawful objection to the processing of personal data may result in the deletion of personal data.
We do not disclose personal information to entities other than those authorised by applicable law.
We have implemented pseudonymisation, data encryption and access controls to minimise the impact of any data security breaches.
Personal data will only be processed by persons authorised by us or by processors with whom we work closely.
When we use the terms ‘we’ and ‘our’ in our privacy policy, we are referring to our designated entity.
In relation to social media profiles linked to our website, we are joint controllers of personal data with the social media service provider in accordance with the rulings of the Court of Justice of the European Union.
We have chosen not to appoint a Data Protection Officer, as this is not a requirement for our organisation. For personal data protection issues and general privacy concerns, you can contact us at info@cheergy.com. For social media issues, you can also contact the administrators of the social platforms where we maintain profiles directly.
Under the GDPR, you have the following rights in relation to your personal data:
The right to access and obtain a copy of your data;
The right to rectification (correction) of your data;
The right to erasure (if you believe that there is no basis for us to process your data, you can request its deletion);
The right to restrict processing (if you believe that our data is inaccurate or being processed unlawfully, you may request that we restrict processing to storage only or to operations agreed with you);
The right to object to processing (you have the right to object to processing based on a legitimate interest; you should specify the particular situation which you believe justifies the cessation of the processing covered by the objection; we will stop processing your data for these purposes unless we demonstrate that the grounds for processing override your rights or that your data are necessary for the establishment, exercise, or defence of claims);
The right to data portability (you have the right to receive the personal data you have provided under the contract or with your consent in a structured, commonly used, machine-readable format and to have that data sent directly to another entity);
The right to withdraw your consent to the processing of personal data if you have previously given your consent;
The right to lodge a complaint with a supervisory authority (if you believe that we are processing your data unlawfully, you may lodge a complaint with the President of the Office for the Protection of Personal Data or any other competent supervisory authority).
The procedures for exercising the above rights are detailed in Articles 16-21 of the GDPR. We encourage you to familiarise yourself with these provisions. It’s important to clarify that the above rights are not absolute and do not apply to all processing activities.
We would like to emphasise that one of the rights listed above is always available to you: if you believe that we have violated data protection regulations when processing your personal data, you have the possibility to lodge a complaint with the supervisory authority (President of the Personal Data Protection Office).
§3. COOKIES POLICY
The Cheergy website uses cookies. These are small text files sent by the web server and stored by your browser’s software. When the browser connects to the site again, the site can recognise the type of device from which the user is connecting. The parameters only allow the server that created them to read the information they contain. In this way, cookies facilitate the use of previously visited websites.
The information collected includes IP address, browser type, language, operating system type, internet service provider, time, and date information, location, and information sent to the site via a contact form.
This information is used to monitor and verify how users use our sites, to improve the functionality of the service, and to ensure more efficient and seamless navigation. We monitor user information using tools such as Google Analytics, which tracks user behaviour on the site.
Cookies identify the user, allowing the content of the website they are using to be tailored to their needs. By remembering your preferences, it allows us to tailor advertising to you. We use cookies to ensure the highest level of convenience in our service, and the data collected is only used within the company to optimise operations.
We use the following types of cookies on our site:
‘Essential’ cookies that enable you to use the services available within the Service, such as authentication cookies used for services that require authentication;
‘Security’ cookies used to detect fraud in the area of authentication within the Service;
‘Performance’ cookies, which allow information to be gathered about how the web pages of the Service are used;
‘Functional’ cookies, which make it possible to ‘remember’ the settings chosen by the user and to personalise the user interface, e.g. with regard to the language chosen or the region from which the user comes, the font size, the appearance of the website, etc;
‘Advertising’ cookies, which allow the delivery of advertising content that is better tailored to the user’s interests.
Users can disable or restore the collection of cookies at any time by changing the settings in their web browser. Instructions for managing cookies are available at http://www.allaboutcookies.org/manage-cookies.
Additional personal information, such as email addresses, is only collected where the user has expressly consented by completing a form. Such information is retained and used only as necessary to carry out the specified functions.
